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<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_New_Ticket' ) ) :
final class WPSC_New_Ticket {
/**
* Set whether or not ticket form has customer fields
*
* @var boolean
*/
public static $has_customer_fields = false;
/**
* New ticket actions
*
* @var array
*/
private static $new_ticket_actions = array();
/**
* Initialize this class
*/
public static function init() {
// ticket form.
add_action( 'wp_ajax_wpsc_get_ticket_form', array( __CLASS__, 'get_ticket_form' ) );
add_action( 'wp_ajax_nopriv_wpsc_get_ticket_form', array( __CLASS__, 'get_ticket_form' ) );
add_action( 'wp_ajax_wpsc_set_ticket_form', array( __CLASS__, 'set_ticket_form' ) );
add_action( 'wp_ajax_nopriv_wpsc_set_ticket_form', array( __CLASS__, 'set_ticket_form' ) );
// Create as.
add_action( 'wp_ajax_wpsc_get_change_create_as', array( __CLASS__, 'get_change_create_as' ) );
add_action( 'wp_ajax_nopriv_wpsc_get_change_create_as', array( __CLASS__, 'get_change_create_as' ) );
add_action( 'wp_ajax_wpsc_create_as_autocomplete', array( __CLASS__, 'create_as_autocomplete' ) );
add_action( 'wp_ajax_nopriv_wpsc_create_as_autocomplete', array( __CLASS__, 'create_as_autocomplete' ) );
add_action( 'wp_ajax_wpsc_add_new_create_as', array( __CLASS__, 'add_new_create_as' ) );
add_action( 'wp_ajax_nopriv_wpsc_add_new_create_as', array( __CLASS__, 'add_new_create_as' ) );
add_action( 'wp_ajax_wpsc_get_create_as_customer_fields', array( __CLASS__, 'get_create_as_customer_fields' ) );
add_action( 'wp_ajax_nopriv_wpsc_get_create_as_customer_fields', array( __CLASS__, 'get_create_as_customer_fields' ) );
// Visibility.
add_action( 'wp_ajax_wpsc_check_tff_visibility', array( __CLASS__, 'check_tff_visibility' ) );
add_action( 'wp_ajax_nopriv_wpsc_check_tff_visibility', array( __CLASS__, 'check_tff_visibility' ) );
}
/**
* Ticket form ajax callback
*
* @return void
*/
public static function get_ticket_form() {
if ( check_ajax_referer( 'general', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
$current_user = WPSC_Current_User::$current_user;
$gs = get_option( 'wpsc-gs-general' );
$is_created_as = false;
if ( isset( $_POST['create_as_email'] ) && isset( $_POST['create_as_name'] ) ) :
$email = isset( $_POST['create_as_email'] ) ? sanitize_text_field( wp_unslash( $_POST['create_as_email'] ) ) : '';
$name = isset( $_POST['create_as_name'] ) ? sanitize_text_field( wp_unslash( $_POST['create_as_name'] ) ) : '';
if ( ! $email || ! $name ) {
return;
}
$customer = WPSC_Customer::get_by_email( $email );
if ( ! $customer->id ) {
$customer = WPSC_Customer::insert(
array(
'user' => 0,
'name' => $name,
'email' => $email,
)
);
}
$is_created_as = true;
endif;
if ( ! (
( ! $current_user->user->ID && in_array( 'guest', $gs['allow-create-ticket'] ) ) ||
( $current_user->is_agent && in_array( $current_user->agent->role, $gs['allow-create-ticket'] ) ) ||
( ! $current_user->is_agent && $current_user->user->ID && in_array( 'registered-user', $gs['allow-create-ticket'] ) )
) ) {
?>
<div style="align-item:center;" ><h6><?php esc_attr_e( 'Unauthorized access!', 'supportcandy' ); ?></h6></div>
<?php
wp_die();
}
// Get new ticket actions.
self::$new_ticket_actions = apply_filters( 'wpsc_new_ticket_actions', self::$new_ticket_actions );
if ( self::$new_ticket_actions ) {
?>
<div class="wpsc-new-ticket-form-actions">
<?php
foreach ( self::$new_ticket_actions as $key => $action ) {
?>
<span
class="wpsc-link wpsc-ntf-<?php echo esc_attr( $key ); ?>"
onclick="<?php echo esc_attr( $action['callback'] ); ?>">
<?php echo esc_attr( $action['label'] ); ?>
</span>
<?php
}
?>
</div>
<?php
}
do_action( 'wpsc_before_create_ticket_form' );
// Create ticket on behalf.
if ( $current_user->is_agent && in_array( $current_user->agent->role, $gs['allow-create-ticket'] ) && $current_user->agent->has_cap( 'create-as' ) ) :
$cf = WPSC_Custom_Field::get_cf_by_slug( 'customer' );
?>
<div style="width: 100%;">
<div class="wpsc-tff customer wpsc-xs-12 wpsc-sm-12 wpsc-md-6 wpsc-lg-4">
<div class="wpsc-tff-label">
<div class="wpsc-tff-label">
<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
<span class="required-indicator">*</span>
</div>
</div>
<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
<div style="display:flex; flex-direction:column; width:100%;">
<select class="create-as">
<option value="<?php $current_user->customer->id; ?>">
<?php
/* translators: %1$s: Name, %2$s: Email Address */
printf( esc_attr__( '%1$s (%2$s)', 'supportcandy' ), esc_attr( $current_user->customer->name ), esc_attr( $current_user->customer->email ) );
?>
</option>
</select>
<a class="wpsc-link" href="javascript:wpsc_get_change_create_as('<?php echo esc_attr( wp_create_nonce( 'wpsc_get_change_create_as' ) ); ?>');" style="margin-top:3px; width:fit-content;"><?php esc_attr_e( 'Add new', 'supportcandy' ); ?></a>
</div>
<script>
jQuery('select.create-as').selectWoo({
ajax: {
url: supportcandy.ajax_url,
dataType: 'json',
delay: 250,
data: function (params) {
return {
q: params.term, // search term
action: 'wpsc_create_as_autocomplete',
_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_create_as_autocomplete' ) ); ?>'
};
},
processResults: function (data, params) {
var terms = [];
if ( data ) {
jQuery.each( data, function( id, customer ) {
terms.push({
id: customer.id,
text: customer.text,
email: customer.email,
name: customer.name
});
});
}
return {
results: terms
};
},
cache: true
},
escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
minimumInputLength: 1,
});
jQuery('select.create-as').on('select2:select', function (e) {
var data = e.params.data;
jQuery('input.name').val(data.name);
jQuery('input.email').val(data.email);
wpsc_after_change_create_as();
});
</script>
</div>
</div>
<?php
endif;
?>
<form class="wpsc-create-ticket" onsubmit="return false;" action="#">
<?php
// Load form fields.
$tff = get_option( 'wpsc-tff', array() );
foreach ( $tff as $slug => $field ) :
$cf = WPSC_Custom_Field::get_cf_by_slug( $slug );
if ( ! $cf ) {
continue;
}
if ( $cf->field === 'customer' && ! self::$has_customer_fields ) {
self::$has_customer_fields = true;
}
echo $cf->type::print_tff( $cf, $field ); // phpcs:ignore
endforeach;
do_action( 'wpsc_print_tff' );
?>
<input type="hidden" name="action" value="wpsc_set_ticket_form"/>
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_ticket_form' ) ); ?>">
</form>
<div class="wpsc-tff wpsc-xs-12 wpsc-sm-12 wpsc-md-12 wpsc-lg-12">
<div class="submit-container wpsc-ct-actions">
<button id="wpsc-ct-submit" class="wpsc-button normal primary margin-right" onclick="wpsc_submit_ticket_form(this);"><?php esc_attr_e( 'Submit', 'supportcandy' ); ?></button>
<button id="wpsc-ct-reset" class="wpsc-button normal secondary" onclick="wpsc_get_ticket_form();"><?php esc_attr_e( 'Reset Form', 'supportcandy' ); ?></button>
<div class="wpsc-ct-loader"></div>
</div>
</div>
<script>
jQuery(document).ready(function() {
wpsc_check_tff_visibility();
});
var hasCustomerFields = <?php echo self::$has_customer_fields ? 'true' : 'false'; ?>;
var prevCustomer = '<?php echo $current_user->is_customer ? esc_attr( $current_user->customer->email ) : ''; ?>';
/**
* Submit create ticket form
*/
function wpsc_submit_ticket_form(el) {
if (!wpsc_validate_ticket_form()) return;
wpsc_clear_hidden_fields();
var is_editor = (typeof isWPSCEditor !== 'undefined') ? isWPSCEditor : 0;
var dataform = new FormData(jQuery('form.wpsc-create-ticket')[0]);
dataform.append('is_frontend', supportcandy.is_frontend);
dataform.append('is_editor', is_editor);
<?php do_action( 'wpsc_js_create_ticket_formdata' ); ?>
jQuery('.wpsc-body').html(supportcandy.loader_html);
if (supportcandy.is_frontend === '0') {
wpsc_scroll_top();
}
<?php
$recaptcha = get_option( 'wpsc-recaptcha-settings' );
if ( $recaptcha['allow-recaptcha'] === 1 && $recaptcha['recaptcha-version'] == 3 && $recaptcha['recaptcha-site-key'] && $recaptcha['recaptcha-secret-key'] ) {
?>
grecaptcha.ready(function() {
grecaptcha.execute('<?php echo esc_attr( $recaptcha['recaptcha-site-key'] ); ?>', {action: 'submit_ticket'}).then(function(token) {
dataform.append('g-recaptcha-response', token);
wpsc_post_ticket_form(dataform);
});
});
<?php
} else {
?>
wpsc_post_ticket_form(dataform);
<?php
}
?>
}
/**
* Post ticket for to server
*
* @return void
*/
function wpsc_post_ticket_form(dataform) {
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
jQuery.ajax({
url: supportcandy.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false,
error: function (response) {
alert(response.responseJSON.data[0].message);
if (is_tinymce) {
tinyMCE.get('description').setContent('');
}
wpsc_get_ticket_form();
},
success: function (response, textStatus, xhr) {
if( response.action == 'ticket' ) {
wpsc_get_individual_ticket( response.id );
}else if( response.action == 'url' ) {
window.location.href = response.redirectURL;
}else if( response.action == 'text' ) {
var classes = 'wpsc-xs-12 wpsc-sm-12 wpsc-md-12 wpsc-lg-12';
jQuery('.wpsc-body').html('<div class="' + classes + '">' + response.thankyouText + '</div>');
if (is_tinymce) {
tinyMCE.get('description').setContent('');
}
}
wpsc_run_ajax_background_process();
}
});
}
/**
* Check validations for create ticket form
*
* @return Boolean
*/
function wpsc_validate_ticket_form() {
var customFields = jQuery('.wpsc-tff.wpsc-visible');
var flag = true;
jQuery.each(customFields, function(index, customField){
customField = jQuery(customField);
var customFieldType = customField.data('cft');
var isValid = true;
switch (customFieldType) {
<?php do_action( 'wpsc_js_validate_ticket_form' ); ?>
}
if (!isValid) {
flag = false;
return false;
}
});
return flag;
}
function wpsc_clear_hidden_fields() {
var customFields = jQuery('.wpsc-tff.wpsc-hidden');
jQuery.each(customFields, function(index, customField){
customField = jQuery(customField);
var customFieldType = customField.data('cft');
switch (customFieldType) {
<?php do_action( 'wpsc_js_clear_value_hidden_fields' ); ?>
}
});
}
function wpsc_get_create_as_customer_fields(nonce) {
if (!hasCustomerFields) return;
var curCustomer = jQuery('.wpsc-create-ticket input.email').val().trim();
if (curCustomer == prevCustomer) return;
prevCustomer = curCustomer;
var data = {
action: 'wpsc_get_create_as_customer_fields',
email: curCustomer,
_ajax_nonce: nonce
};
jQuery.post(supportcandy.ajax_url, data, function (response) {
jQuery.each( response, function( key, field ) {
var currentEl = jQuery('.wpsc-tff.' + field.slug);
var nextEl = currentEl.next();
currentEl.remove();
nextEl.before(field.html);
});
});
}
<?php
if ( $is_created_as ) {
?>
jQuery(document).ready(function() {
<?php /* translators: %1$s: Name, %2$s: Email Address */ ?>
var label = '<?php printf( esc_attr__( '%1$s (%2$s)', 'supportcandy' ), esc_attr( $customer->name ), esc_attr( $customer->email ) ); ?>';
var newOption = new Option(label, <?php echo esc_attr( $customer->id ); ?>, false, false);
jQuery('select.create-as').append(newOption);
jQuery('select.create-as').val(<?php echo esc_attr( $customer->id ); ?>).trigger('change');
jQuery('input.name').val('<?php echo esc_attr( $customer->name ); ?>');
jQuery('input.email').val('<?php echo esc_attr( $customer->email ); ?>');
wpsc_after_change_create_as();
});
<?php
}
?>
<?php do_action( 'wpsc_js_ticket_form_functions' ); ?>
</script>
<?php
wp_die();
}
/**
* Submit ticket
*
* @return void
*/
public static function set_ticket_form() {
if ( check_ajax_referer( 'wpsc_set_ticket_form', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
WPSC_MS_Recaptcha::validate( 'submit_ticket' );
$current_user = WPSC_Current_User::$current_user;
$gs = get_option( 'wpsc-gs-general' );
$advanced = get_option( 'wpsc-ms-advanced-settings' );
if ( ! (
( ! $current_user->user->ID && in_array( 'guest', $gs['allow-create-ticket'] ) ) ||
( $current_user->is_agent && in_array( $current_user->agent->role, $gs['allow-create-ticket'] ) ) ||
( ! $current_user->is_agent && $current_user->user->ID && in_array( 'registered-user', $gs['allow-create-ticket'] ) )
) ) {
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
}
// group by custom field type.
$cfs = array();
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
$cfs[ $cf->type::$slug ][] = $cf;
}
$data = apply_filters( 'wpsc_create_ticket_data', array(), $cfs, false );
// Seperate description from $data.
$description = $data['description'];
unset( $data['description'] );
// Seperate description attachments from $data.
$description_attachments = $data['description_attachments'];
unset( $data['description_attachments'] );
$data['last_reply_on'] = ( new DateTime() )->format( 'Y-m-d H:i:s' );
// insert ticket data.
$ticket = WPSC_Ticket::insert( $data );
if ( ! $ticket ) {
wp_send_json_error( new WP_Error( '001', 'Something went wrong!' ), 500 );
}
$thread_customer = $current_user->is_agent && $current_user->customer->id != $ticket->customer->id && $advanced['raised-by-user'] == 'agent' ? $current_user->customer : $ticket->customer;
$ticket->last_reply_by = $thread_customer->id;
$ticket->last_reply_source = 'browser';
$ticket->auth_code = WPSC_Functions::get_random_string();
$ticket->save();
// replace macros only when current user is an agent.
$description = $current_user->is_agent ? WPSC_Macros::replace( $description, $ticket ) : $description;
$description = preg_replace( '/(<(script|style)\b[^>]*>).*?(<\/\2>)/s', '', $description );
// remove divs from message.
$description = preg_replace(
array( '/<div(.*?)>/s', '/<\/div>/s', '/<table(.*?)>/s', '/<tbody(.*?)>/s', '/<tr(.*?)>/s', '/<th(.*?)>/s', '/<td(.*?)>/s', '/<pre(.*?)>/s', '/<\/pre>/s' ),
array( '<p>', '</p>', '<table>', '<tbody>', '<tr>', '<th>', '<td>', '<p>', '</p>' ),
$description
);
// set signature if agent.
$signature = $current_user->is_agent && $current_user->customer->email == $ticket->customer->email ? $current_user->agent->get_signature() : '';
if ( $signature ) {
$description .= '<br>' . $signature;
}
// add ticket auth url to tinymce attachments.
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)/', $description, $matches ) ) {
foreach ( $matches[0] as $url ) {
$new_url = add_query_arg( 'auth_code', $ticket->auth_code, $url );
$description = str_replace( $url, $new_url, $description );
}
}
// Create report thread.
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $thread_customer->id,
'type' => 'report',
'body' => $description,
'attachments' => $description_attachments,
'ip_address' => $ticket->ip_address,
'source' => $ticket->source,
'os' => $ticket->os,
'browser' => $ticket->browser,
)
);
do_action( 'wpsc_create_new_ticket', $ticket );
// tinymce img attachments.
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)(&auth_code=[^&\s]*)?/', $description, $matches ) ) {
foreach ( $matches[1] as $id ) {
$attachment = new WPSC_Attachment( $id );
$attachment->is_active = 1;
$attachment->source_id = $thread->id;
$attachment->ticket_id = $ticket->id;
$attachment->source = 'img_editor';
$attachment->save();
}
}
$response = array( 'id' => $ticket->id );
$is_frontend = isset( $_POST['is_frontend'] ) ? intval( $_POST['is_frontend'] ) : 0;
$thankyou = get_option( 'wpsc-gs-thankyou-page-settings' );
if ( $current_user->is_agent ) {
$response['action'] = $thankyou['action-agent'];
if ( $thankyou['action-agent'] == 'url' && $thankyou['page-url-agent'] && filter_var( $thankyou['page-url-agent'], FILTER_VALIDATE_URL ) ) {
$response['isRedirect'] = 1;
$response['redirectURL'] = $thankyou['page-url-agent'];
} elseif ( $thankyou['action-agent'] == 'text' ) {
$thank_you = $thankyou['html-agent'] ? WPSC_Translations::get( 'wpsc-thankyou-html-agent', $thankyou['html-agent'] ) : $thankyou['html-agent'];
$thankyou_text = WPSC_Macros::replace( $thank_you, $ticket );
$thankyou_text = apply_filters( 'wpsc_after_thankyou_text', $thankyou_text, $ticket );
$response['isRedirect'] = 0;
$response['thankyouText'] = $thankyou_text;
}
} else {
$response['action'] = $thankyou['action-customer'];
if ( $thankyou['action-customer'] == 'url' && $thankyou['page-url-customer'] && filter_var( $thankyou['page-url-customer'], FILTER_VALIDATE_URL ) ) {
$response['isRedirect'] = 1;
$response['redirectURL'] = $thankyou['page-url-customer'];
} elseif ( $thankyou['action-customer'] == 'text' || ( $current_user->is_guest && $thankyou['action-customer'] == 'ticket' ) ) {
$response['action'] = 'text';
$thank_you = $thankyou['html-customer'] ? WPSC_Translations::get( 'wpsc-thankyou-html', $thankyou['html-customer'] ) : $thankyou['html-customer'];
$thankyou_text = WPSC_Macros::replace( $thank_you, $ticket );
$thankyou_text = apply_filters( 'wpsc_after_thankyou_text', $thankyou_text, $ticket );
$response['isRedirect'] = 0;
$response['thankyouText'] = $thankyou_text;
}
}
wp_send_json( $response );
}
/**
* Change create as or raised by modal
*
* @return void
*/
public static function get_change_create_as() {
if ( check_ajax_referer( 'wpsc_get_change_create_as', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && $current_user->agent->has_cap( 'create-as' ) ) ) {
wp_send_json_error( new WP_Error( '001', 'Unauthorized access!' ), 401 );
}
$title = esc_attr__( 'Add new', 'supportcandy' );
ob_start();
$unique_id = uniqid( 'wpsc_' );
?>
<form action="#" onsubmit="return false;" class="frm-add-new-ticket-form-field">
<div class="wpsc-input-group label">
<div class="label-container">
<label for="">
<?php esc_attr_e( 'Name', 'supportcandy' ); ?>
<span class="required-char">*</span>
</label>
</div>
<input class="name <?php echo esc_attr( $unique_id ); ?>" type="text" autocomplete="off"/>
</div>
<div class="wpsc-input-group label">
<div class="label-container">
<label for="">
<?php esc_attr_e( 'Email Address', 'supportcandy' ); ?>
<span class="required-char">*</span>
</label>
</div>
<input class="email <?php echo esc_attr( $unique_id ); ?>" type="text" autocomplete="off"/>
</div>
</form>
<?php
$body = ob_get_clean();
ob_start();
?>
<button class="wpsc-button small primary" onclick="wpsc_set_change_create_as('<?php echo esc_attr( $unique_id ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_add_new_create_as' ) ); ?>');">
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
</button>
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
</button>
<?php
do_action( 'wpsc_get_add_new_tff' );
$footer = ob_get_clean();
$response = array(
'title' => $title,
'body' => $body,
'footer' => $footer,
);
wp_send_json( $response );
}
/**
* Create as auto-complete
*
* @return void
*/
public static function create_as_autocomplete() {
if ( check_ajax_referer( 'wpsc_create_as_autocomplete', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && $current_user->agent->has_cap( 'create-as' ) ) ) {
wp_send_json_error( new WP_Error( '001', 'Unauthorized access!' ), 401 );
}
$term = isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '';
if ( ! $term ) {
wp_send_json_error( new WP_Error( '002', 'Search term should have at least one character!' ), 400 );
}
wp_send_json(
array_map(
fn( $customer ) => array(
'id' => $customer->id,
'text' => sprintf(
/* translators: %1$s: Name, %2$s: Email Address */
esc_attr__( '%1$s (%2$s)', 'supportcandy' ),
$customer->name,
$customer->email
),
'email' => $customer->email,
'name' => $customer->name,
),
WPSC_Customer::customer_search( $term )
)
);
}
/**
* Create as add new customer
*
* @return void
*/
public static function add_new_create_as() {
if ( check_ajax_referer( 'wpsc_add_new_create_as', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && $current_user->agent->has_cap( 'create-as' ) ) ) {
wp_send_json_error( new WP_Error( '001', 'Unauthorized access!' ), 401 );
}
$name = isset( $_POST['name'] ) ? sanitize_text_field( wp_unslash( $_POST['name'] ) ) : '';
if ( ! $name ) {
wp_send_json_error( 'Bad request', 400 );
}
$email = isset( $_POST['email'] ) ? sanitize_text_field( wp_unslash( $_POST['email'] ) ) : '';
if ( ! $email || ! filter_var( $email, FILTER_VALIDATE_EMAIL ) ) {
wp_send_json_error( 'Bad request', 400 );
}
$customer = WPSC_Customer::get_by_email( $email );
if ( ! $customer->id ) {
$customer = WPSC_Customer::insert(
array(
'user' => 0,
'name' => $name,
'email' => $email,
)
);
}
$response = array(
'id' => $customer->id,
'name' => $customer->name,
'email' => $customer->email,
/* translators: %1$s: Name, %2$s: Email Address */
'label' => sprintf( esc_attr__( '%1$s (%2$s)', 'supportcandy' ), $customer->name, $customer->email ),
);
wp_send_json( $response, 200 );
}
/**
* Return visibility condition results
*
* @return void
*/
public static function check_tff_visibility() {
$response = array();
$tff = get_option( 'wpsc-tff', array() );
foreach ( $tff as $slug => $settings ) {
$visibility = WPSC_TFF::get_visibility( $settings, true );
if ( ! count( $visibility ) ) {
continue;
}
$current_user = WPSC_Current_User::$current_user;
if (
isset( $settings['allowed_user'] ) &&
(
( $current_user->is_agent && $settings['allowed_user'] == 'customer' ) ||
( ! $current_user->is_agent && $settings['allowed_user'] == 'agent' )
)
) {
continue;
}
$flag = true;
foreach ( $visibility as $and_condition ) {
$temp = false;
foreach ( $and_condition as $or_condition ) {
if ( ! isset( WPSC_Ticket_Conditions::$conditions[ $or_condition['slug'] ] ) ) {
continue;
}
if ( isset( $response[ $or_condition['slug'] ] ) && ! $response[ $or_condition['slug'] ] ) {
continue;
}
$cf = WPSC_Custom_Field::get_cf_by_slug( $or_condition['slug'] );
$value = $cf->type::get_tff_value( $cf->slug, $cf );
if ( $cf->type::is_valid( $or_condition, $cf, $value ) ) {
$temp = true;
break;
}
}
if ( ! $temp ) {
$flag = false;
break;
}
}
$response[ $slug ] = $flag ? 1 : 0;
}
wp_send_json( $response );
}
/**
* Create as customer field values
*
* @return void
*/
public static function get_create_as_customer_fields() {
if ( check_ajax_referer( 'wpsc_get_create_as_customer_fields', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && $current_user->agent->has_cap( 'create-as' ) ) ) {
wp_send_json_error( new WP_Error( '001', 'Unauthorized!' ), 400 );
}
$email = isset( $_POST['email'] ) ? sanitize_text_field( wp_unslash( $_POST['email'] ) ) : '';
if ( ! $email ) {
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 );
}
WPSC_Current_User::change_current_user( $email );
$tff = get_option( 'wpsc-tff' );
$response = array();
foreach ( $tff as $slug => $properties ) {
$cf = WPSC_Custom_Field::get_cf_by_slug( $slug );
if ( ! $cf ) {
continue;
}
if ( $cf->field === 'customer' && ! $cf->type::$is_default ) {
$response[] = array(
'slug' => $slug,
'html' => $cf->type::print_tff( $cf, $properties ),
);
}
}
wp_send_json( $response );
}
}
endif;
WPSC_New_Ticket::init();