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<?php if ( ! defined( 'ABSPATH' ) ) { exit; // Exit if accessed directly! } if ( ! class_exists( 'WPSC_Tickets' ) ) : final class WPSC_Tickets { /** * Set if current screen is tickets page * * @var boolean */ public static $is_current_page; /** * Sections for this view * * @var [type] */ private static $sections = array(); /** * Current section to load * * @var [type] */ public static $current_section; /** * Initialize this class */ public static function init() { // Load sections for this screen. add_action( 'admin_init', array( __CLASS__, 'load_sections' ) ); // Add current section to admin localization data. add_filter( 'wpsc_admin_localizations', array( __CLASS__, 'localizations' ) ); // Humbargar modal. add_action( 'admin_footer', array( __CLASS__, 'humbargar_menu' ) ); // JS dynamic fucntions. add_action( 'wpsc_js_ready', array( __CLASS__, 'register_js_ready_function' ) ); add_action( 'wpsc_js_after_ticket_reply', array( __CLASS__, 'js_after_ticket_reply' ) ); add_action( 'wpsc_js_after_close_ticket', array( __CLASS__, 'js_after_close_ticket' ) ); // agent dashboard. add_action( 'wp_ajax_wpsc_get_agent_dashboard', array( __CLASS__, 'get_agent_dashboard' ) ); } /** * Load section (nav elements) for this screen * * @return void */ public static function load_sections() { self::$is_current_page = isset( $_REQUEST['page'] ) && $_REQUEST['page'] === 'wpsc-tickets' ? true : false; // phpcs:ignore $current_user = WPSC_Current_User::$current_user; if ( ! ( $current_user->is_agent && self::$is_current_page ) ) { return; } // get default tab. $tab = $current_user->agent->get_default_tab(); $gs = get_option( 'wpsc-gs-general' ); $ms = get_option( 'wpsc-ms-advanced-settings' ); // allow create ticket. $allow_create_ticket = in_array( $current_user->agent->role, $gs['allow-create-ticket'] ) ? true : false; $sections = array(); // Supportcandy dashboard. if ( $current_user->is_agent && $current_user->agent->has_cap( 'dash-access' ) ) { $sections['dashboard'] = array( 'slug' => 'dashboard', 'icon' => 'dashboard', 'label' => esc_attr__( 'Dashboard', 'supportcandy' ), 'callback' => 'wpsc_get_agent_dashboard', ); } // ticket list. $sections['ticket-list'] = array( 'slug' => 'ticket_list', 'icon' => 'list-alt', 'label' => esc_attr__( 'Ticket List', 'supportcandy' ), 'callback' => 'wpsc_get_ticket_list', ); // new ticket. if ( $allow_create_ticket ) { $sections['new-ticket'] = array( 'slug' => 'new_ticket', 'icon' => 'plus-square', 'label' => esc_attr__( 'New Ticket', 'supportcandy' ), 'callback' => 'wpsc_get_ticket_form', ); } // my profile. if ( $ms['allow-my-profile'] ) { $sections['my-profile'] = array( 'slug' => 'my_profile', 'icon' => 'id-card', 'label' => esc_attr__( 'My Profile', 'supportcandy' ), 'callback' => 'wpsc_get_user_profile', ); } // agent profile. if ( $current_user->is_agent && $ms['allow-agent-profile'] ) { $sections['agent-profile'] = array( 'slug' => 'agent_profile', 'icon' => 'headset', 'label' => esc_attr__( 'Agent Profile', 'supportcandy' ), 'callback' => 'wpsc_get_agent_profile', ); } self::$sections = apply_filters( 'wpsc_tickets_page_sections', $sections ); self::$current_section = isset( $_REQUEST['section'] ) ? sanitize_text_field( $_REQUEST['section'] ) : $tab; // phpcs:ignore } /** * Add localizations to local JS * * @param array $localizations - localization list. * @return array */ public static function localizations( $localizations ) { if ( ! self::$is_current_page ) { return $localizations; } // Humbargar Titles. $localizations['humbargar_titles'] = self::get_humbargar_titles(); // Current section. $localizations['current_section'] = self::$current_section; // Current ticket id. if ( self::$current_section === 'ticket-list' && isset( $_REQUEST['id'] ) ) { // phpcs:ignore $localizations['current_ticket_id'] = intval( $_REQUEST['id'] ); // phpcs:ignore } return $localizations; } /** * UI foundation for this screen * * @return void */ public static function layout() { ?> <div class="wrap"> <hr class="wp-header-end"> <div id="wpsc-container" style="display:none;"> <div class="wpsc-shortcode-container"> <div class="wpsc-header wpsc-hidden-xs"> <?php foreach ( self::$sections as $key => $section ) : $active = self::$current_section === $key ? 'active' : ''; ?> <div class="wpsc-menu-list wpsc-tickets-nav <?php echo esc_attr( $key ) . ' ' . esc_attr( $active ); ?>" onclick="<?php echo esc_attr( $section['callback'] ) . '();'; ?>"> <?php WPSC_Icons::get( $section['icon'] ); ?> <label><?php echo esc_attr( $section['label'] ); ?></label> </div> <?php endforeach; ?> <div class="wpsc-menu-list wpsc-tickets-nav log-out" onclick="wpsc_user_logout(this, '<?php echo esc_attr( wp_create_nonce( 'wpsc_user_logout' ) ); ?>');"> <?php WPSC_Icons::get( 'log-out' ); ?> <label><?php echo esc_attr__( 'Logout', 'supportcandy' ); ?></label> </div> </div> <div class="wpsc-header wpsc-visible-xs"> <div class="wpsc-humbargar-title"> <?php WPSC_Icons::get( self::$sections[ self::$current_section ]['icon'] ); ?> <label><?php echo esc_attr( self::$sections[ self::$current_section ]['label'] ); ?></label> </div> <div class="wpsc-humbargar" onclick="wpsc_toggle_humbargar();"> <?php WPSC_Icons::get( 'bars' ); ?> </div> </div> <div class="wpsc-body"></div> <?php self::load_html_snippets(); ?> </div> </div> </div> <?php } /** * Print humbargar menu in footer * * @return void */ public static function humbargar_menu() { if ( ! self::$is_current_page ) { return; } ?> <div class="wpsc-humbargar-overlay" onclick="wpsc_toggle_humbargar();" style="display:none"></div> <div class="wpsc-humbargar-menu" style="display:none"> <div class="box-inner"> <div class="wpsc-humbargar-close" onclick="wpsc_toggle_humbargar();"> <?php WPSC_Icons::get( 'times' ); ?> </div> <?php foreach ( self::$sections as $key => $section ) : $active = self::$current_section === $key ? 'active' : ''; ?> <div class="wpsc-humbargar-menu-item <?php echo esc_attr( $key ) . ' ' . esc_attr( $active ); ?>" onclick="<?php echo esc_attr( $section['callback'] ) . '(true);'; ?>"> <?php WPSC_Icons::get( $section['icon'] ); ?> <label><?php echo esc_attr( $section['label'] ); ?></label> </div> <?php endforeach; ?> <div class="wpsc-humbargar-menu-item log-out" onclick="wpsc_user_logout(this, '<?php echo esc_attr( wp_create_nonce( 'wpsc_user_logout' ) ); ?>');"> <?php WPSC_Icons::get( 'log-out' ); ?> <label><?php echo esc_attr__( 'Logout', 'supportcandy' ); ?></label> </div> </div> </div> <?php } /** * Humbargar mobile titles to be used in localizations * * @return array */ private static function get_humbargar_titles() { $titles = array(); foreach ( self::$sections as $section ) { ob_start(); WPSC_Icons::get( $section['icon'] ); echo '<label>' . esc_attr( $section['label'] ) . '</label>'; $titles[ $section['slug'] ] = ob_get_clean(); } return $titles; } /** * Register JS functions to call on document ready * * @return void */ public static function register_js_ready_function() { if ( ! self::$is_current_page ) { return; } echo esc_attr( self::$sections[ self::$current_section ]['callback'] ) . '();' . PHP_EOL; } /** * After ticket reply * * @return void */ public static function js_after_ticket_reply() { if ( ! self::$is_current_page ) { return; } $current_user = WPSC_Current_User::$current_user; $agent_settings = get_option( 'wpsc-tl-ms-agent-view' ); $call_to_function = $agent_settings['ticket-reply-redirect'] == 'ticket-list' ? 'wpsc_get_ticket_list();' : 'wpsc_get_individual_ticket(ticket_id)'; echo esc_attr( $call_to_function ) . PHP_EOL; } /** * JS after close ticket * * @return void */ public static function js_after_close_ticket() { if ( ! self::$is_current_page ) { return; } echo 'wpsc_get_ticket_list();' . PHP_EOL; } /** * Load HTML snippets that can be used by js to load dynamically * * @return void */ public static function load_html_snippets() { ?> <div class="wpsc-page-snippets" style="display: none;"> <div class="wpsc-editor-attachment upload-waiting"> <div class="attachment-label"></div> <div class="attachment-remove" onclick="wpsc_remove_attachment(this)"> <?php WPSC_Icons::get( 'times' ); ?> </div> <div class="attachment-waiting"></div> </div> </div> <?php } /** * Get current agent dashboard layout * * @return void */ public static function get_agent_dashboard() { $settings = get_option( 'wpsc-ap-dashboard' ); $db_gs = get_option( 'wpsc-db-gs-settings', array() ); ?> <div class="wpsc-dashboard-view"> <div class="wpsc-dash-widgets-row"> <?php $cards = get_option( 'wpsc-dashboard-cards', array() ); foreach ( $cards as $slug => $card ) { if ( ! $card['is_enable'] ) { continue; } if ( ! class_exists( $card['class'] ) ) { continue; } $card['class']::print_dashboard_card( $slug, $card ); } ?> </div> <div class="wpsc-dash-widgets-row wpsc-dashboard-widget-view"> <?php $widgets = get_option( 'wpsc-dashboard-widgets', array() ); foreach ( $widgets as $slug => $widget ) { if ( ! $widget['is_enable'] ) { continue; } if ( ! class_exists( $widget['class'] ) ) { continue; } $widget['class']::print_dashboard_widget( $slug, $widget ); } ?> </div> </div> <?php if ( $db_gs['dash-auto-refresh'] ) { ?> <script> jQuery(document).ready(function() { refresh_dashboard(); }); var wpsc_db_refresh_timeout; function refresh_dashboard() { if( supportcandy.current_section !== "dashboard" ) { supportcandy.db_auto_refresh_schedule = false; return; } // Clear the previous timeout, if any. clearTimeout( wpsc_db_refresh_timeout ); wpsc_db_refresh_timeout = setTimeout(function () { supportcandy.db_auto_refresh_schedule = true; refresh_dashboard(); }, 300000); if ( typeof supportcandy.db_auto_refresh_schedule === "undefined" || supportcandy.db_auto_refresh_schedule === false ) { return; } supportcandy.db_auto_refresh_schedule = false; wpsc_get_agent_dashboard(); } </script> <?php } ?> <style> .wpsc-dash-widget-small svg{ color: <?php echo esc_attr( $settings['card-body-svg-color'] ); ?>; } .wpsc-dash-widget-small{ background-color:<?php echo esc_attr( $settings['card-body-bg-color'] ); ?> !important; } .wpsc-dash-widget-small, .wpsc-dash-widget-small h2{ color:<?php echo esc_attr( $settings['card-body-text-color'] ); ?> !important; } .wpsc-dash-widget-mid, .wpsc-dash-widget-large{ background-color:<?php echo esc_attr( $settings['widget-body-bg-color'] ); ?> !important; color:<?php echo esc_attr( $settings['widget-body-text-color'] ); ?> !important; } .wpsc-dash-widget-header svg { color:<?php echo esc_attr( $settings['widget-body-svg-color'] ); ?>; } </style> <?php wp_die(); } } endif; WPSC_Tickets::init();